We've made it easier and faster to get help from the Sitecore Support team. With one click, you can now grant Sitecore support engineers access to your organization and all its apps to resolve technical issues.
Key Benefits:
Customer Control: Instantly enable or disable support engineer access as needed.
Transparency: View audit logs, including timestamps and reasons for each support engineer login.
Enhanced Support: With one click to enable access, support engineers can resolve issues faster than ever!
From the Portal, you can track who accessed your organization and revoke access when issues are resolved.